The short version
You have 30 days from delivery to return an unused item for a refund. Email us first so we can expect the parcel and give you the correct return address. Damaged, defective or wrongly shipped items are our responsibility and we cover return shipping.
Return window
The 30-day window starts on the delivery date recorded by the carrier. Your return must be postmarked within 14 days of the day we approve it, so parcels do not sit indefinitely once a return is open. Orders marked as delivered but never received should be reported as soon as you notice, and no later than 30 days after the recorded delivery date.
Condition required
Items must be unused, in resalable condition and in the original packaging with all cables, parts and accessories. Mounts with an adhesive base that has been applied cannot be returned unless they are faulty. We inspect returns on arrival; if an item comes back used, damaged by the customer or incomplete, we will contact you before deciding what we can refund.
How to start a return
- Email contact@dayforshop.com with your order number, the item you want to return and the reason.
- We reply with return instructions and the return address.
- Pack the item securely, include any parts or packaging that came with it, and send it to the address we provide.
The return address is provided in our reply, because returns are not accepted at an address that has not been confirmed to you in writing. Please do not send an item back before contacting us: an unannounced parcel can be refused and cannot be matched to your order.
Who pays return shipping
The customer pays return shipping on change-of-mind returns; Dayforshop pays it on damaged, defective or incorrectly shipped items.
We do not charge a restocking fee. If the item is not faulty and you are returning it because you changed your mind, the original shipping charge is not refunded, because that cost was already spent on delivering the order.
Damaged, defective or incorrect items
Tell us within 14 days of delivery, with photographs of the item and the packaging where you can. We will arrange a replacement or a full refund including shipping and return postage. If the item is no longer in stock you may choose a refund instead of a replacement.
Exchanges
Exchanges are handled as a return plus a new order so stock and totals stay accurate. This keeps stock accurate and means you get the correct price and shipping terms on the new item.
Cancellations
Orders can be cancelled any time before a shipping label is created. Email us as soon as you can; if the order has already left us, treat it as a return instead.
Refunds
Refunds are issued to the original payment method within 5 business days of the return arriving. We email you when the refund is issued. Your bank may take a further 5–10 business days to post the credit — that delay is on the card issuer’s side, not on ours, and we cannot speed it up.
We do not refund to a different card or to a different person than the one who placed the order.
What we cannot accept
- Items returned after the window without prior agreement.
- Items that have been used, installed, altered or damaged by the customer.
- Items missing parts or original packaging that affect resale.
- Parcels returned without a return reference, which we cannot match to an order.
Nothing in this policy excludes or limits any right you have under applicable consumer law, including rights relating to goods that are not as described, not fit for purpose or not of satisfactory quality.
Contact
contact@dayforshop.com · +1 (517) 529-4211. Delivery times are covered in the shipping policy.